Topic:Enhancing Web-based Customer Support via Cognitive Computing Techniques
Abstract:Major players such as IBM Watson are marketing the technology of the future. This talk will investigate and describe the good, bad and ugly of incorporating machine learning into businesses’ customer experience. Using my own experience with a start-up company focused on exploiting machine learning to enhance customer service, and drawing on other leading thoughts in the industry, I will discuss what can really be expected at this point in time and what can we look forward to in the future.
Speaker:Ryan Lund of Cerebri, Inc
Speaker’s Bio:Ryan Lund is the CEO of Cerebri, focusing on machine learning products and service to enhance consumer experience, while increasing revenue and decreasing costs of the businesses they serve. Previously an Implementation Director at one of the premier EMR Software companies in the United States, Ryan oversaw software development and implementations across the United States.
Date & Time:Wednesday, August 26, 2015 : networking at 6:00 p.m., business and program from 6:30 to 8:30 p.m.
Location:PoK-e-Jo’s, 2121 W. Parmer Lane at Lamplight Village, Austin, TX 78727
Map:map
Cost:$5.00 minimum charge for the restaurant. Supper is at optional extra cost.
Reservations:Not required. All interested parties are invited to attend.
Registration:https://meetings.vtools.ieee.org/m/35398